Anna · ロシア6
2026年10月
+ The room was spacious and well-arranged. Room service and cleaning were both excellent.
− The premium room with a patio was a total waste of money: the patio wasn't private and people could walk right past our windows, which completely ruined the point of having a jacuzzi. The view was just a pier and gross water, and the whole place smelled awful. When we asked to switch rooms, the guy at the front desk offered a downgrade with no refund to move us to the top floor. The check-in and check-out were a complete nightmare. Employees kept trying to sign us up for some scammy timeshare deal the whole time.
K2052PVkristam8
2026年7月
“Family Pool time”
+ Hotel - rooms were clean and well kept.
The pool is cool most days. It gets warm as the day gets warm, but unlike other places it seems like they put cold water in which is key. Other resorts are bath warm.
The staff was amazing, so kind, and helpful. PERLA took care of us at the pool while the kids played in the Play room.
Odette and Yareley did an amazing job taking care of our kids ages 4 and 9. They kept them busy and they never wanted to leave, coloring, games, tattoos, face paint, air hockey, amazing!
Momo has better food, the buffet was acceptable, room service pretty quick and good.
The beach is closed right now, so don't come if you want beach time.
You can walk to a shopping area, so dont buy anything from the hotel store.
Happy travels.
carterc53010
2026年7月
“Playacar vacation”
+ We absolutely love this resort and staff. They are like family to us We love Silvia, Ignacio, Eder and Elvia and all of the other staff.
