sophie · アメリカ合衆国5
2026年10月
“Day 1 awful, day 2 great due to staff.”
+ Loved the location, the staff were so kind and friendly in areas such as bar, restaurant and bell staff etc.
− The check in was awful, we arrived 2 hours early with a 1 year old knowing we wouldnt get check in until 4pm, we told them we knew check in was 4pm and we would have lunch. At 4 it still wasnt ready (nap time for our child. The Sauna wasnt open, the main restaurant wasnt open. The Dyson hairdryer in the room was sealed with gaffer tape and next to an electrical plug, I asked for a change, when I put the do not disturb sign on the door as my daughter was sleeping, the maintenance man wouldnt stop banging on the door until I opened to give me the dryer (despite the sign).
It felt like the hotel were prepping for the busy winter season at the expense of current guests.
Lubna · カナダ7
2026年10月
+ Great views and room. Loved the heated bathroom
− We could not reheat milk for toddler as there are no microwaves we could access on the property. Our toddler was crying for milk at 5 am but their cafe does not open until 6:30 am. So we had to keep them waiting until then.
Also housekeeping skipped our room for a day.
Cornel · スイス9
2026年10月
+ Sehr schönes Hotel direkt am See
Wunderschöne und gemütliche Zimmer
− Ein Stern Abzug, da das Thema mit den Frühstücks-Credits viel zu kompliziert gelöst ist. Dadurch entstehen Wartezeiten am Check-in und unangenehme Situationen am Frühstücksbuffet.
Rabatt für Hotelgäste auf Konsumationen im Restsurant wäre viel einfacher.