良かった点
Very friendly, professional and cooperative staff · Beautiful, private resort atmosphere with waterways and beach access · Excellent facilities: restaurants, tennis/paddle courts, gym, buggy service · Spacious rooms and luxurious feel · Happy hours and overall exceptional hospitality
改善してほしい点
Lack of advance communication about closures/renovations · Key amenities closed during stays (main pool, aquapark, some restaurants) · At least one guest was relocated to a different hotel and one received a different view than booked · Minor cleaning enhancements needed