良かった点
Friendly, helpful staff (several staff named and praised: Danish, Sam, Tirathji, Nazrulji, Christine) · Very clean, well-maintained rooms · Excellent location near restaurants, shops and public conveniences · Good breakfast and strong food offerings · Comfortable rooms with nice views and personalized touches (welcome on TV) · Accommodating front desk (early check-in mentioned)
改善してほしい点
One severe last-minute booking cancellation that stranded guests overnight · Check-in delays for some guests (wait until 15:00 reported) · Pool smaller than photos and reported to be closed in evenings / has visibility issues · Minibar not cooling adequately in some rooms · No luggage weight machine in lobby (requested by a guest)