Jassim · カタール5
2026年11月
“Excellent hotel, but an excessive HKD 5,000 deposit still on hold nearly a month later—for the second time.”
+ This was my second stay at the hotel, and the hotel itself is excellent. However, I have serious concerns about the deposit policy and the delay in releasing the hold.
− I am writing this review nearly a month after my stay, and the HKD 5,000 deposit is still on hold. My bank in my home country confirmed that the hotel has not released it. This is the second time I have experienced the same issue with this hotel. The hotel’s usual response is that the hold has already been released, yet I am still left waiting to access my own money.
The question is: why require such a large deposit in the first place? HKD 5,000 is excessive and unreasonable, and I believe this deposit should be optional rather than mandatory. Having to repeatedly follow up after such a long wait is frustrating and completely unacceptable.
Igor · カナダ8
2026年11月
+ Отель расположен рядом с парком, не далеко от набережной. Есть свой выход в Торговый Центр.
− Номера имеют сильно затасканный , «уставший» вид. Лифт приходится ждать долго. Длинные и долгие очереди на завтрак. Бар только на первом этаже, без вида. Стоимость отеля явно завышена.
Nathalie · オーストラリア10
2026年11月
+ Staff are so professional and helpful. The kids floor with the pantry and hangout access was just incredible and made for such a special weekend with our two kids