Terms of service

Who we are and what we do

Suitefair ("we", "us") is an online booking service. We are not a hotel and we do not own or operate any accommodation. When you book, we arrange your reservation with the hotel through our hotel distribution partners. Your stay is provided by the hotel, under the hotel's own rules and policies.

By making a booking or using this website you agree to these terms. If you book for other people, you confirm that you have their permission, that you will share these terms with them, and that you accept these terms on their behalf.

Who can book

You must be at least 18 years old and able to enter into a binding contract to make a booking.

Many hotels require the guest checking in to be 21 or older, to show a government-issued photo ID in the name on the booking, and to present a credit card for a security deposit or incidentals. Check the hotel's information before you book. If a hotel refuses check-in because a guest does not meet its requirements, the booking is treated as a no-show under the rate's cancellation policy.

The lead guest's name must match their ID. Please enter names exactly as they appear on the ID, in English letters.

Prices, taxes and fees

Prices are shown in the currency you choose. The total price we show includes the room rate, the taxes and fees we collect, and any mandatory fees the hotel collects at the property (such as resort or facility fees) when we receive them from the hotel in the same currency. When a fee can only be paid at the property in another currency, we show it separately next to the price.

Taxes and fees we collect are a recovery of the estimated taxes the hotel charges and our service fees. The final tax amounts the hotel remits may differ from our estimate.

Optional charges, such as parking, minibar, room service, damage, pet fees, or deposits the hotel holds, are not included. You pay them directly to the hotel.

Prices change often and are only guaranteed once your booking is confirmed. If a price is clearly wrong because of a technical or human error (for example, a price far below the market rate), we may cancel the booking, even after confirmation, and give you a full refund, or offer you the booking at the correct price.

Price comparisons

Where we show a reference price next to our price, it is the recommended selling price the hotel sets for the same room and dates, as reported to us when you searched. It is provided as a guide. We do not guarantee that our price is the lowest available anywhere.

Payment

You pay the full amount due online when you book. Payments are collected by our licensed payment partner, which acts as the merchant of record. Your card statement will show our payment partner's name, not "Suitefair".

If your card is issued in a different country or currency from the charge, your bank may apply its own exchange rate and foreign transaction fees. These are set by your bank and are not charged or refunded by us.

Your bank may place a temporary hold on your card while the payment is processed. Holds are released by your bank, usually within a few business days.

If you do not recognize a charge or have a problem with a booking, please email us at [email protected] before disputing the charge with your bank. We can usually resolve it faster, and disputes on valid bookings may be contested.

Cancellations, changes and refunds

Each rate has its own cancellation policy, which we show before you pay and in your confirmation. Free-cancellation deadlines are in the hotel's local time.

Non-refundable rates cannot be cancelled, changed or refunded. We may ask the hotel for an exception on your behalf, but the hotel decides.

Changes to dates, rooms or guest names are not guaranteed and depend on the hotel's approval and availability. Some changes can only be made by cancelling and booking again at the current price.

Refunds go back to the card you paid with. Once issued, most banks show them within 5 to 10 business days. A cancelled booking cannot be reinstated.

Your confirmation and check-in

After payment we email your booking ID. The hotel's own confirmation number usually follows within a few days and is emailed to you when the hotel issues it. At check-in, show a photo ID and give the front desk your hotel confirmation number or booking ID.

Bed types, adjoining rooms, early check-in, late check-out, accessibility needs and other special requests are passed to the hotel but are not guaranteed. Please confirm anything essential directly with the hotel.

No-shows and late arrival

If you will arrive after the hotel's check-in hours, contact the hotel in advance so it holds your room.

If you do not arrive on your first night and have not told us and the hotel in advance, the hotel may cancel your entire stay as a no-show. No-shows are charged under the rate's cancellation policy, usually in full.

If something goes wrong at the hotel

If the hotel cannot find your booking or cannot give you the room you booked, email us at [email protected] right away, while you are still at the hotel. We will work with the hotel and our partners to fix it, which may mean finding a comparable room nearby or refunding the booking.

Please contact us before you book other accommodation. We cannot reimburse costs you arrange yourself without contacting us first.

This assistance does not apply when check-in is refused because the guest does not meet the hotel's requirements (such as age, ID, name on the booking, or deposit), when the booking was changed without our involvement, or for no-shows.

For problems during your stay, such as cleanliness or noise, tell the front desk straight away so the hotel can fix it, and keep photos and any written response. The hotel is responsible for the accommodation and its services.

Fraud and misuse

We may refuse or cancel any booking, or close an account, if we reasonably suspect fraud, unauthorized use of a payment card, reselling, or a breach of these terms. If we cancel for these reasons, we will refund any amount we are able to recover.

You may not use automated tools to search or book, or copy prices or content from this website.

Membership and points

Signed-in members earn points on eligible bookings and reach levels that unlock lower prices. Points have no cash value, cannot be transferred or exchanged, and are not a payment method.

Points from bookings that are cancelled, refunded, charged back or not stayed are removed, and your level is based on your current points.

We may change the membership program, including how points are earned and what each level offers, or end it, by posting the change on this website. Points earned before a change keep counting toward your level.

Our responsibility

We are responsible for arranging your booking with care. The hotel is responsible for your stay. To the extent the law allows, we are not liable for the acts or omissions of hotels, for events beyond our reasonable control, or for indirect or consequential losses, and our total liability for any booking is limited to the amount you paid us for it.

Nothing in these terms limits rights you have under the consumer protection laws of the place where you live that cannot be excluded by contract.

Changes and contact

We may update these terms. The version in force when you book applies to that booking. The date below shows when these terms last changed.

Questions about these terms or a booking: [email protected].

These terms are written in English. If a translation of this website differs from these terms, the English terms apply. Last updated: 2026-09-29.