Pauline · United Kingdom8
Oct 2026
“Good value for money!”
+ The apartment itself was really well equipped
− We were happy with the apartment although because we were on the front of the building the traffic noise was quite noisy!
Natalia · Australia3
Oct 2026
“Poor management and staff who clearly lack an understanding of basic hospitality standards”
+ Brand-new hotel with excellent design and facilities, but the staff’s attitude and lack of basic hospitality skills seriously undermine the guest experience.
− The Worst Hotel Management I’ve Experienced in Australia
Beautiful hotel, but appalling management and unprofessional staff with no basic understanding of hospitality.
Reception was unwelcoming, unprofessional, ignored my requests and provided zero information about the hotel facilities.
The buffet breakfast was a joke ($30): guests are allowed only one cup of coffee, with an extra charge for a second 😂
Meanwhile, staff noisily discussing their own problems, moving trolleys and boxes around guests trying to eat, making the dining area feel more like a market than a hotel.
A beautiful property means nothing when management and staff completely fail at hospitality.
Sarah · Australia10
Oct 2026
+ my most comfortable stay in sydney so far & ive been to sydney multiple times!