Hanie · Japan10
Sep 2026
“A dream-like stay”
+ Everything about this hotel was wonderful. The staff were incredibly friendly and attentive, making our stay truly special. Although my child has allergies, the restaurant manager and chef were more than happy to accommodate our needs, allowing us to enjoy our meals without any stress.
DianaLouisville10
Aug 2026
“Beautiful hotel, spacious rooms, so many things to do onsite and around the area”
+ Beautiful hotel, mountain view twin suite was very spacious, thoughtfully outfitted, incredibly comfortable beds. Loved the layout and views. Amenities in the room and QR code method for ordering any needed additional amenities worked seamlessly. 25- meter pool and adjacent jacuzzis were outstanding. Gym is modern and well equipped. Onsite activities through the Hanazano resort operator was great and also very convenient (ziplining, tree trekking course, Mount Yotei hanging bridge platforms, cute donut boats on the property's pond, gondola onsite, mountain biking, etc). Restaurants all excellent: breakfast daily was devine with many stations; Olivio served delicious Italian (including excellent pizza and pasta); Robata was great for grilled food (the chicken meatmall with poached egg was spectacular, along with literally every single dish we tried + the sake was outstanding); the Lounge had a great burger (we were at the very end of a 2-week trip to Japan and were happy to have a break from all seafood, all the time!-- though the seafood options on all the menus were also delicious, too). Spa is beautiful and right next to the onsen. Treatment was excellent amidst a very lovely and well appointed treatment room. 5-star staff service throughout our 4-night stay. We will be back and highly recommend this property without reservation! Going in the summer the third week of August was a relative bargain compared to peak ski season.
henrywoo719 · HONG KONG10
Aug 2026
“Difference between a good and a great hotel”
+ Went to this hotel for a third time, always enjoy it with excellent choice of restaurant. This hotel gives you a peace of mind if you look for a place to relax and chill out ( great swimming pools, spa facilities etc ). But what my wife and I enjoyed most is the friendliness of the staff. We meet Fumiya and Barham in our first visit and when we see each other this time, we really felt like seeing a long lost friend ! They make us so welcomed and always ready for a laugh and chat. Besides, very glad to see these two young men get promoted ! I think people like them make this hotel really great and special ! Will see you guys in the winter season again !