Good to know
Check-in from 03:00 PM
Check-out by 12:00 PM
During your stay, the transportation service is included from the airport to the hotel(roundtrip), as well as all our Parks and Tours( every 30 minutes). Exclusive service for clients with a confirmed arrival at Cancun airport, the day of check-in at the hotel. By airport regulations, this service is not available for customers who do not arrive with a confirmed flight.
Stay date changes are subject to the cancelation policies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.