Guests liked
Exceptional, attentive service and named staff praised · Excellent location with direct beach access and proximity to 5th Avenue · High-quality food and standout restaurants (Japanese, cevichería) · Comfortable rooms and beds; luxury overall · Great amenities: pool with ocean views, gym, on-site Starbucks · Butler service available and highly valued
Could be better
Occasional operational issues: air conditioner failure and lift outage · One report of mattress being too soft for preference · Sargassum (seaweed) on beach, though cleaned daily · Some restaurants closed during low season · Limited hanging space in a room noted by one guest