Good to know
Check-in from 03:00 PM
Check-out by 12:00 PM
Upon check-in, photo identification and a credit card are required. All special requests are subject to availability at check-in. Special requests cannot be guaranteed and may incur additional charges.
Please note that starting from May 1, 2011, this will be an Adults-Only hotel. No children will be allowed.
Please be aware that when booking a rate where payment is due prior to arrival, the property will send detailed payment instructions along with a link to a secure payment platform.
Environmental Sanitation Tax: It is a government-mandated payment for an environmental fee. All resorts in the Mexican Caribbean are collecting this tax for all guests at check-in.
The amount (collected in Pesos) is approximately $2.55 per night in US Dollars. The amount may vary according to the room's exchange rate and occupancy per person.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.