张 · Canada4
Oct 2026
“Our confirmed reservation was not honored, we were moved to a cheaper hotel despite a more expensive room being availabl”
+ The hotel staff eventually arranged alternative accommodation for us, so we were not left without a place to stay.
− I booked and paid CAD 443.41 through Booking.com in advance. However, when we arrived, we were told that our reserved room was no longer available.
The hotel still had another room available, but because it was more expensive than the room we had booked, they refused to offer it to us. Instead, they relocated us to another hotel costing approximately CAD 290.
We did not request this change. It happened because the hotel failed to honor our confirmed reservation.
To make matters worse, we have not received an official invoice for the replacement accommodation, and the refund of the price difference has still not been resolved.
I believe both the hotel and Booking.com should take responsibility for honoring confirmed reservations and protecting customers’ rights.
Alexander · Australia10
Oct 2026
“Exceptional stay at an exceptional boutique hotel”
+ Location was perfect. Easy access and parking adjacent to the property. Could walk to everything in old Quebec.
− Nothing. Room was a good size and very clean.
Barbara · United States10
Oct 2026
“Wonderful location and a great small apartment!!I lived tge nespresso type coffee pit included in the room.”
+ Clean, roomy and great location!!!
− All great!