Kari · United States10
Nov 2026
+ Very nice hotel. Rooms are nice and clean, great location too!!!!!
paula · United Kingdom4
Oct 2026
“Really liked the location. Hotel was very clean. Rooms fine. Very expensive for what we experienced. Wouldn’t particular”
+ Good location. Had valet parking. Room very clean and comfortable. View ok.
− So busy.
There seem to be several weddings going on. We tried to get Service sitting at the ground floor bar but it was impossible to get served. The lift took forever each time we went wanted to go in it. We went up to the rooftop swimming pool which she was much smaller than seem to be described. We had to wait for ages for Service at the bar. However, the bar person who served us was very nice. The pool became extremely crowded so there was nowhere to sit. There were many children in the swimming pool. One of the reasons for going to The Hotel was to be able to swim which I therefore couldn’t do.
Christiana · United Kingdom10
Sep 2026
“Excelent location, gorgeous views, amazing staff. Can't wait to visit again!”
+ The location was fantastic, as it was right on the Wharf, so there was plenty to see and do. The hotel staff were amazing and upgraded my room for my husband and my wedding anniversary. We had booked a room with the wharf view but they gave us a river view with a balcony. Walking into the room the first time and every day after was such a treat. It was just perfect for our anniversary. Before our stay, I had been in touch with Shujaat Khan-the chief concierge who helped coordinate prior arrangements like getting our room decorated. Shujaat demonstrated genuine care and an exceptional level of customer service. We were provided complimentary treats to mark the occasion. Trey at the front desk was especially helpful and friendly always made us feel welcome and looked after. We will certainly be staying again.
− I didn't dislike anything. The only thing I can say is that it should be clear to customers with rooms that include breakfast that breakfast has a certain value, and beyond that, the customer will need to pay. We found this out when we were checking out. We were also told that we would receive our depositi 4-5 weeks later, but we're still waiting for it :)