Alexander · Singapore8
Oct 2026
+ Great facilities and services
− Nothing but check in was a bit slow
Diana · Switzerland7
Oct 2026
“Good overall for convenient location and nice room”
+ Good location, I asked for a high floor city view and received it, the room was great (size, toiletries, view). 3 min walk to the UP train leading to the Pearson airport in less than 30 min. The breakfast buffet was fine but nothing amazing.
− I was expecting more professionalism for this type of hotel. The man at the reception was nice and pro, but I think he used his tongue on his fingers to turn the documents pages which I didn't find hygenic.
I was given the breakfast bill halfway during my breakfast which I didn't find very relaxing and pro, while I just wanted to enjoy some quiet and peaceful morning moment without thinking of paying. We could not get any drink ourselves, it had to be served by the staff inckuding simple coffee, hot water, water.... I wished we could have at least water available to all on the table or from the buffet at least. UberEats was great for my second breakfast.
Also I wanted to secure a spa appointment in advance for my stay and booked it beforehand. However only when reaching the hotel, I came to know that I was eligible for a spa discount which I could not redeem since I had booked the hotel spa independently of the room. I wished I knew this earlier or could find a solution for this even if this was mentioned in the written conditions for the room. In other hotels, I could find an in-between arrangement for this type of inconvenience.
Christina · Australia9
Oct 2026
“Close to everything”
+ Location is amazing. Great views for international travellers.
− Nothing