Luxurious Accommodations and Breathtaking Views
The InterContinental Sanya Resort offers a serene retreat nestled between a pristine beachfront and scenic mountains. With spacious guest rooms and villas boasting stunning views, including independent balconies overlooking coconut groves and waterscapes, guests can fully immerse themselves in nature.
Diverse Dining Options and Culinary Delights
Indulge in a culinary journey at the hotel's five restaurants and bars, offering a variety of cuisines from Hunan dishes to BBQ buffets. Don't miss the opportunity to savor the self-brewed beer from the Beer Factory while enjoying the picturesque surroundings.
Abundant Leisure Facilities and Activities
From four outdoor pools to parent-child activities and a charming roundabout train tour, the hotel provides ample opportunities for relaxation and entertainment. Additionally, guests can rejuvenate at the InterContinental Spa, stay active at the tennis courts and gym, or host events in the versatile ballroom and conference rooms.
Experience luxury, comfort, and natural beauty at InterContinental Sanya Resort. Book your stay now to create unforgettable memories.
Attentive and friendly staff (multiple mentions, especially Jennie) · Excellent breakfast and dinner · Comfortable, attractive rooms and complimentary upgrades · Relaxing setting with pool and scenic views · Executive lounge / lounge access · Family-friendly features (bunk beds, pools)
High prices / poor value for money (spa and services charged) · Beach access difficult (rocks, jellyfish, restricted areas) · Some rooms distant from activities and spa · Language barrier / occasional unhelpful staff · Smoke smell reported in a non-smoking room
2 nights · 1 room · 2 guests
Sign in for member prices, often below the public rateSign in
From guests who stayed, via our hotel data partner. Shown in the language they were written in.
“I was very disappointed with my stay”
+ I really wanted to love this hotel because I trust the InterContinental brand, but unfortunately my experience was disappointing. The biggest issue was communication. I understand that many people in China don’t speak English, and I completely respect that. However, I expected an international luxury hotel to have enough English-speaking staff to assist international guests. Check-in took nearly one hour, which is simply unacceptable. The staff member who checked me in could not communicate in English and was unfamiliar with the InterContinental Ambassador benefits. At first, she also refused to upgrade my room. Around 6:00 PM, there seemed to be only one person at the front desk who could communicate in English, making the process extremely slow and frustrating. That said, I want to recognize the employees who truly made an effort. A huge thank you to Joe Li and Tony Wong. They patiently answered my questions and were the only two front desk staff I encountered who could communicate comfortably in English. Tony was working in the morning, and Joe in the evening, and both were incredibly helpful. I also want to thank Jim from the bell service. He helped arrange my trip to the temple, used a translator to communicate with me, added me on WeChat in case I needed assistance during my stay in Sanya, and even replied to my messages on his day off. I am genuinely grateful for his kindness and dedication. The housekeeping staff also deserve recognition. Although they didn’t speak English, they made every effort to use a translator to ask what I needed, especially since I didn’t require my room to be cleaned every day. Their willingness to help was greatly appreciated. At the breakfast buffet, I noticed only one staff member who could speak English, and she was constantly busy assisting all the non-Chinese guests. She deserves recognition for the excellent job she does. We also had dinner at the Chinese restaurant every evening. The staff consistently used translation apps to communicate with us and always tried their best. Their effort and hospitality were appreciated. The room itself was beautiful with an amazing view, and Sanya is an absolutely beautiful city. My main suggestion to management is to invest in hiring and training more English-speaking staff. Sanya is welcoming more international visitors, and improving communication would greatly enhance the guest experience at an international luxury hotel. If you’re planning to stay here, I recommend downloading a good translation app before you arrive—and bringing plenty of patience.
“Good but there is a room for improvement”
+ Location
− The stuff doesn’t know English. The room wasn’t ready when we arrived on time
+ The service was amazing, all the staff were friendly and genuinely eager to help or solve any guest's problem. Special thanks to Evgenia, she made our stay as comfortable as possible. The pool and lagoon were excellent. The ocean was a little muddy on some days, but that was due to the winds or waves. The rooms had everything you need.
− The buffet is great, but nothing changes during the week for breakfast and dinner - it gets boring after a few days. Some things, like renting a tennis court, require a fee - I've never seen that in hotels of this category.