Huang · United States8
Jul 2026
“great wish there is little shutttle inside the resort to get around”
+ lots of activities to do
− too much walking inside the resort
Priscilla · United States5
May 2026
“Our stay had beautiful moments, but was largely overshadowed by poor organization, long delays, booking issues, and repe”
+ The parks Xenotes and Xenses are amazing. The hotel is beautiful swimming up room is great!
− Our stay at Hotel Xcaret México had beautiful moments, but unfortunately, it was heavily overshadowed by a series of stressful and disappointing experiences.
We were dropped off at the wrong entrance (Phase 1 instead of Phase 2), which already created confusion upon arrival. After a long trip (last meal at 6:30 am), we asked to eat first, especially traveling with children, including one with autism. Despite this, the concierge kept us for nearly three hours, including itinerary changes and a membership sales attempt, even as we repeatedly asked to feed our children first.
We were not escorted to our room, had to find it ourselves between Phase 1 and Phase 2, our key didn’t work, and our luggage only arrived at 5:00 pm. We only managed to eat around 5:30 pm, effectively losing an entire day.
We were also unable to get any restaurant reservations during our entire stay, despite trying multiple times.
At Xcaret Park, we booked two activities with confirmed timing, but due to delays from the first activity, we missed the second. We were initially denied a refund and had to argue and provide proof to receive it.
At checkout, we were wrongly charged a no-show for Xoximilco, even though we attended. Again, we had to prove everything. There was also a $340 photo package charge from the same activity
James · United Kingdom10
May 2026
“I stayed there for one night at first. I liked it that much I ended up staying for the duration of my holiday. I was sta”
+ It would be to long to name everything that I liked about the property everything was amazing
− I do not have any complaints