Resounding · United States5
Oct 2026
“Disappointed in negligent management.”
+ Staff were helpful. Location was fantastic -- central to everything inside old town.
− We were given a room with a broken cooling system. From the moment we arrived, to when we finally were moved to a different room -- for two nights -- the room temp was a steady 26C/80F. We spent two fairly sleepless, hot, sweaty nights. We were told the windows couldn't be opened. Eventually we were told the AC was broken, and a repair company was notified, but that we would have to pay for a better room with a functioning cooling system in the meantime. Guests should double check if the cooling system works, before accepting a room assignment! The hotel should not have given us that room, and maybe if full, could have booked us a room in a nearby comparable hotel until repairs were completed. After two nights, for which we are now still catching up on sleep lost, the receptionist put us in a room with a functioning cooling system and a view of the plaza....and we slept like children. (which we are not!)
Jean · United States9
Oct 2026
+ No breakfast, but they provided a 15% discount at a nearby restaurant that was excellent.
Jing · United States10
Oct 2026
“Location is perfect, very convenient. The room is so big, comfortable. Strong suggest if go to Quebec stay this Hotel.”