Lai · Australia5
Oct 2026
“Location is good. Not impressed with certain aspects”
+ Location , clean deco.
− 1. The fridge in my room was malfunctioned and my food was spoiled. When I asked the hotel staff, it seems to me that they tried to ditch the issue, brush it off and said it was a small fridge . I said I understood but the food was meant to be kept cold and I was talking about items like milk, custard not frozen food . They came and checked the fridge and simply said they could change the room. After insisting , they eventually agreed to compensate for my loss.
2. The pricing . The property attempted to introduce deals months before arrival date and require 50% cancellations fee. And when I checked the price just a few days before my arrival date, the price was just similar. I feel they were trying to lock in bookkng with penalty.
Megan · United Kingdom7
Oct 2026
“Great location, nicely decorated basic hotel”
+ Fantastic location, nearby the Kyoto station, restaurants and bars, and a temple. Spacious, clean basic rooms. Friendly and welcoming staff. The onsen was lovely and relaxing.
− If doing laundry, I recommend going to a coin-laundry and not use the machines in the hotel. The dryer doesn’t dry even on extra settings and it left the clothes very hot but still very damp. We had to hang them around the room to dry overnight. There’s no coffee sachets in the room as there’s a paid coffee shop downstairs, which I would have still preferred to have coffee in the room like at other hotels before buying another coffee later on. We ended up going to a very nice bakery 2 mins away for our morning coffee and breakfast.
Jessica · United Kingdom10
Oct 2026
“Very well located close to Kyoto station. Hotel room was large and clean. Spacious bathroom. Staff were helpful and frie”
+ Great location, very close to Kyoto station
Hotel room was spacious and comfortable
Very clean
Staff were friendly and helpful
− Nothing
