Joy · Canada3
Oct 2026
“Below the standard we expected from Hilton.”
+ Location / receptionist
− Disappointing four-night stay
On arrival, we were informed that the room we had booked would be noisy because of construction in the next room. We understood that this construction had already been underway before we booked, so I do not understand why the room was available without any warning. The hotel offered us an alternative room with the same bathroom features. However, it smelled of fireplace smoke, possibly from previous guests. There was dust on the table and TV stand, and the jacuzzi bathtub had visible marks from previous use and did not appear properly cleaned. During our four-night stay, housekeeping mainly replaced towels and replenished coffee without properly cleaning the room. We also had to call to request toilet paper and shower gel. Our booking included breakfast, but we regretted paying for this option because the choices were so limited. For all four mornings, we ended up having scrambled eggs with a very small portion of minced salmon—approximately one tablespoon. Although we appreciated being offered another room, the cleanliness, housekeeping and breakfast fell below the standard we expected from Hilton.
Miranda · Canada7
Oct 2026
“Fun mini getaway to explore whistler and relax”
+ Great location, friendly staff upon arrival, getting breakfast buffet included in the package
− Both hot tubs were barely working, they weren’t hot, no
Bubbles, and that was a big part of the trip to relax
In hot tub. The inside hot tub was also milky looking
harley · Australia6
Oct 2026
“Alright . I’m sure it was as it should be for a large chain”
+ Location and bed
− The room service order was wrong and the waitress added an extremely hi tip on the room serve card as I left it blank . Watch that .