Good to know
Check-in from 03:00 PM
Check-out by 12:00 PM
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please note that the property offers guest access with a guide dog.
Please note that this property does not accept student or Spring Breaker groups.
• Preventive maintenance on both our iconic palapa and the escalators will take place starting June 15, 2026, for a period of approximately three months.
• Elevator service will remain unaffected.
• These temporary adjustments may slightly impact our guests' first impression upon arrival. However, we are confident that the exceptional service, hospitality, and comprehensive vacation experience you expect from Fiesta Americana Condesa Cancún will remain unchanged.
• We sincerely appreciate your understanding, support, and cooperation during this period of improvement.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.