좋았던 점
Exceptional location and views of the falls · Rooms generally clean and comfortable · Observation floor/restaurant offers spectacular vistas · Many guests found staff friendly and helpful · Fast elevators and pleasant room ambience · Good option for views without heavy tourist crowds
아쉬운 점
Parking is expensive, distant and often requires a shuttle · Restaurant/food often described as mediocre and overpriced · Occasional unfriendly or judgmental staff interactions reported · Some rooms/bathrooms are small and in need of refurbishment · Noisy air conditioning reported by multiple guests · Occasional housekeeping lapses (missed room service, untidy areas)
