좋았던 점
Friendly, welcoming staff (concierge and bartenders highlighted) · Great location / 'close to paradise' · Spa and strong facilities · Good variety/quality of food for many guests · Room upgrades and attentive concierge service
아쉬운 점
Reported discriminatory treatment and poor service in some dining outlets · Intermittent air conditioning in rooms · Beach enjoyment affected by sargazo (seaweed) · Issues with smoking policy / pool-area seat saving and on-site retail placement · Some guests listed food or specific outlets as negatives