좋았던 점
Exceptional, attentive staff (helpful, welcoming, birthday attention) · Excellent central location (near Liverpool Street, great transport links) · Clean, spacious and well-equipped rooms · Strong amenities: pool, spa and gym · Good breakfast and welcoming touches (chocolate, welcome card)
아쉬운 점
5% service charge noted as a negative affecting value for money · Occasional room maintenance/comfort issues (hard pillows, one report of no hot water) · Bar-related issues: poor bar food in one review and a strict age-policy enforcement · Occasional long check-in process