좋았던 점
Excellent waterfront location and views · Very clean rooms and public areas · Attentive and helpful concierge/front desk staff · High-quality restaurant (Willowsong) and dining team · Comfortable rooms with nice upgrades (balcony, river view) · Excellent spa and massage lounge
아쉬운 점
Rooftop pool smaller than described, crowded and shallow · Bar service slow and difficult to get served during busy periods · Elevator waits during events/weddings · Perceived poor value / hotel feels expensive · Breakfast inclusions not clearly explained leading to extra charges · Delayed deposit refunds mentioned by a guest