좋았던 점
Excellent location near Hollywood attractions and Universal Studios · Friendly/helpful staff (valet, breakfast attendants, specific praise for front office staff like Tonia) · Spacious rooms and some newly refurbished floors · Convenient amenities in-room (microwave) and efficient valet service · Breakfast often praised
아쉬운 점
Mandatory and expensive parking/valet fees and unexpected charges · Occasional rude or unprofessional front desk staff (including one serious complaint) · Cleanliness issues reported by some (bugs in bed, carpet smell) · Outdated installations in places and pool not heated · Elevator inconvenience for higher floors