
QUADRUPLE SUPERIOR CITY VIEW
- 53 m2
- 최대 4명
최고급 럭셔리 숙박
포시즌스 호텔 도쿄 오테마치에서 잊지 못할 럭셔리 경험을 만끽하세요. 넓고 쾌적한 금연 객실에서 편안하게 휴식을 취해보세요. 모든 객실에는 평면 TV와 안전 금고 등 현대적인 편의 시설이 완비되어 있으며, 일부 객실에서는 아름다운 정원 전망도 감상하실 수 있습니다.
미식과 웰빙의 향연
호텔 내 레스토랑에서 맛있는 식사를 즐기시고, 바에서 상쾌한 음료와 함께 여유로운 시간을 보내세요. 피트니스 센터에서 활기차게 운동하거나, 실내 수영장, 사우나, 온수 욕조에서 피로를 풀어보시는 건 어떠세요? 다양한 웰빙 시설에서 몸과 마음이 편안해지는 특별한 경험을 누려보세요.
최적의 위치
호텔은 다이라노 마사카도의 무덤에서 아주 가까운 거리에 있으며, 닛케이 홀, 고쿄 오테몬 등 유명 관광 명소로 쉽게 이동할 수 있는 편리한 위치를 자랑합니다. 무료 Wi-Fi, 컨시어지 서비스, 무료 자전거 대여 등 다양한 편의 시설과 함께 도쿄에서의 특별한 추억을 만들어보세요.
지금 예약하시고, 포시즌스 호텔 도쿄 오테마치에서 잊을 수 없는 시간을 경험하세요!
Great views · Exceptional service · Delicious food
2박 · 객실 1개 · 2명
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실제 투숙한 고객의 후기로, 호텔 데이터 파트너가 제공해요. 작성된 언어 그대로 보여 드려요.
“A Disappointing Stay That Made Us Reconsider Four Seasons”
+ Polished Courtesy, but Inconsistent Hospitality Our family stayed at Four Seasons Hotel Tokyo at Otemachi for seven nights. We booked a suite for ourselves and a separate room for my mother, so this was a substantial family stay and gave us enough time to experience the hotel well beyond a brief first impression. Unfortunately, our experience was deeply mixed. While the staff were consistently polite on the surface, the service often felt procedural rather than genuinely thoughtful or hospitable. The most disappointing incident occurred at the indoor pool. My son, who has received swim training, was swimming laps with speed and energy. He was not shouting, running, roughhousing, or intentionally splashing anyone—he was simply swimming. Nevertheless, a staff member approached him twice and asked him to be quieter because other guests were relaxing beside the pool. After the first request, he even moved to another lane, yet he was approached again. This is the hotel’s only indoor pool, and normal swimming naturally creates some movement and sound. A child should not be made to feel that he is disturbing adults merely by using a pool for its intended purpose. I was also left wondering whether an adult swimming with the same speed and energy would have been corrected twice in the same way. My son left feeling confused and uncomfortable, which was especially disappointing at a hotel that presents itself as welcoming to families. I emailed the manager that same evening. He replied promptly and told me that he would look into the matter. However, we never received any further explanation or follow-up before we left the hotel. A quick initial response is appreciated, but without any communication about what was learned or how the matter was addressed, the service recovery felt incomplete. Our experience at the hotel’s Italian restaurant was equally disappointing. I can honestly say that I have rarely—perhaps never—been to a restaurant where every dish was so poorly executed. There were five of us, and we ordered seven dishes. Not a single dish was finished. We had another reservation there for the following day, but canceled it immediately and never returned. Breakfast, by comparison, had both strengths and weaknesses and was generally acceptable, though not particularly memorable. There were also two genuinely positive experiences that deserve recognition. I was unhappy that our original room faced the helipad, and the staff responded promptly and proactively. They helped us move to another room and provided a complimentary upgrade. I sincerely appreciated both the efficiency and generosity with which they handled the situation. Our children also participated in the hotel’s doorman experience, and George was wonderful. He was warm, attentive, and thoughtful with them. He made the experience feel fresh and special, and the children genuinely enjoyed it. His care reflected exactly the kind of personal hospitality we had hoped to experience throughout our stay. We have stayed at many Four Seasons properties, and Four Seasons has always been our first choice wherever we travel. When a destination has a Four Seasons, we have historically chosen it without hesitation, largely because the brand is known for being genuinely family-friendly. That is why this experience was particularly disappointing. It left us questioning whether children are truly valued at this property, rather than simply accommodated as part of the brand’s image. We are planning a trip to Hawaii in October to celebrate our child’s birthday. In the past, choosing Four Seasons would have been automatic. After this stay, however, we are considering other hotels for the first time. After seven nights, my overall impression was of a hotel where many staff members have been well trained to appear courteous, but where the deeper spirit of service—anticipating guests’ needs, exercising good judgment, following through, and making families feel genuinely welcome—was inconsistent. At this level and price point, polished manners alone are simply not enough.
“Vacation”
+ We had a wonderful stay at Four Seasons Hotel Tokyo at Otemachi. What stood out to me the most was the level of care and support from the hotel team. They went out of their way to help me with an important situation during my trip and continued assisting me even after I had already left Japan. I especially appreciate the time and effort the team put into helping me resolve everything. They certainly did not have to go as far as they did, which made their help even more meaningful to me. Beyond that, the hotel itself was excellent, and the staff were always professional, attentive and genuinely helpful throughout our stay. Thank you to the entire team for taking such good care of us. I truly appreciate everything you did, and I would be very happy to stay here again on my next visit to Tokyo.
“Best four seasons? Maybe.”
+ Such a great hotel. Wish I was there longer. Great room greeted amazing service. Can’t say enough about this hotel.