Km 269.5 Carretera Chetumal, Puerto Aventuras, 77750 · Ouvrir la carte
Retraite de Luxe en Bord de Mer
Spa et Piscine Extérieure: Laissez-vous aller à la détente avec les bains à remous et les hammams de notre spa, ou plongez dans la piscine extérieure donnant sur la plage de Quintana.
Délices Culinaires: Savourez une variété d'options culinaires avec 6 restaurants proposant des spécialités italiennes, mexicaines et de fruits de mer, ainsi qu'un buffet international et un bar de plage pour une expérience gastronomique parfaite en bord de mer.
Équipements Charmants: Détendez-vous sur la terrasse avec des abris en palapa de chaume, ou offrez-vous des soins revitalisants tels que la réflexologie et l'aromathérapie dans notre spa sur place.
Vivez l'ultime mélange de luxe et de confort au Dreams Aventuras Riviera Maya Resort. Réservez dès maintenant pour une escapade inoubliable en bord de mer.
Friendly staff · Great drinks
Old and dirty rooms · Overpriced for quality
2 nuits · 1 chambre · 2 voyageurs
Connectez-vous pour les prix membres, souvent inférieurs au tarif publicSe connecter
De clients ayant séjourné, via notre partenaire de données hôtelières. Affichés dans leur langue d'origine.
“Not as advertised or as expected”
+ The staff really made all the difference! ❤️ A special shout-out to Amelio, Natalia, Jazi and Dixieland! 🌟 Their warmth, friendliness and exceptional service made our holiday so much more enjoyable. They truly went above and beyond to make us feel welcome and looked after. The hotel is lucky to have such wonderful staff – they were definitely the highlight of our stay! ❤️👏🏼
− Disappointing Experience – So Much Room for Improvement! Unfortunately, our holiday was let down by numerous issues throughout our stay. The food was not particularly good, and the restaurant service was extremely disappointing. We repeatedly struggled to get tables, and some of the waiters were rude, unhelpful and unwilling to accommodate guests. This is certainly not the level of service you expect from a hotel of this standard. The Swing Bar was closed, which was another disappointment. There were also huge numbers of mosquitoes, making the evenings uncomfortable. The swimming pools were in desperate need of a thorough clean, and there were even incidents of feet being cut, which is completely unacceptable and raises serious concerns about maintenance and safety. Despite the hotel having so many families with young children, there was virtually no entertainment for them, particularly in the evenings. There were no proper shows or activities to keep children entertained, which was incredibly disappointing for a family-friendly resort. What made this even more frustrating was that I spoke to over 20 other guests who had arrived throughout the week and were equally unhappy with many of the same issues. Clearly, these were not isolated complaints. Interestingly, things only started to improve during the final two days of our holiday, which proves that improvements could have been made much earlier. The biggest positive was the staff who genuinely cared. A special mention must go to Amelio, Natalia, Jazi and Dixieland, who were absolutely wonderful. Their kindness, professionalism and willingness to go above and beyond really made a difference. Amelio in particular made my husband's birthday extremely special. It's such a shame because the hotel has so much potential, but the overall experience fell well below expectations.
“"Dreams" in name only --- Anything but relaxing and enjoyable.”
+ Our first impression of Dreams Aventuras was positive. The property looked nice and staff initially seemed friendly. Unfortunately, our experience deteriorated significantly as the week progressed. Our bathroom was terribly designed. I’m 5’10” and the showerhead barely cleared my height, while the shower door was so inadequate that every shower flooded the bathroom. We constantly needed extra towels, yet housekeeping was incredibly inconsistent. We regularly chased down towels, toilet paper and soap. We requested shower soap FIVE times before going to the front desk. When we asked for toilet paper, we received ONE roll and were treated as though requesting more was unreasonable. Food was a major disappointment. The resort advertises numerous restaurants, yet several were closed each night, funneling guests into whichever few they chose to open. We tried every restaurant. There were occasional bright spots—the steak at Portofino and breakfast omelet station—but overall, quality and consistency were extremely poor. This ranks among our most disappointing resort dining experiences. We both experienced significant stomach issues from the food. Even food felt rationed; ask for bacon and you might receive a tiny amount. Drinks were equally disappointing. I never saw fresh fruit used in my regular cocktails. My mango daiquiri was powder mixed with water and tasted like Kool-Aid. We’d specifically request Smirnoff or Absolut and repeatedly receive a completely different bottom-shelf Polish vodka that tasted like rotten tequila. The ONE exception was Marco, the evening lobby mixologist. He was fantastic and made quality cocktails with good ingredients. He was easily our only highlight. One of the two small pools is Preferred Club only, funneling everyone else into a pool that cannot comfortably accommodate the 300 room resort. It was extremely crowded and visibly cloudy/filthy. We left within 15 minutes after seeing kids spitting in the water. Far from relaxing. The lagoon wasn't a good alternative. There were sharp rocks—I cut my toe simply walking along the water—and enough algae/debris that our group didn't want to swim there. The final straw was the lunch buffet. The resort app listed closing as 4:30 PM. We arrived at 3:30. Before 4:00, staff began pressuring us to leave. I explained THEIR app said 4:30. They didn't care. A server stood nearby glaring at us while we finished, and the AC was turned off while we were still eating. I left sweating, angry and feeling completely unwelcome. This wasn't just two picky travelers. Our group reached 17 people, and many experienced similar frustrations. We originally booked another Dreams property, but after booking were informed it would become adults-only August 14. Our stay ran through August 17, and because we had teenagers, we had to relocate. Dreams Aventuras never felt like a comparable replacement. It felt like our money had already been collected, we'd been moved here, and what happened afterward wasn't a priority. We felt trapped and discarded. Overall, this felt like a resort cutting corners everywhere. We travel extensively and don't expect perfection. We DO expect basic hospitality, cleanliness, decent food and the services advertised. We left shocked this property operates under the Hyatt umbrella because our experience was nowhere near the standard we associate with Hyatt. Marco deserves recognition, but one excellent employee couldn't compensate for an otherwise deeply disappointing week. We would not return or recommend Dreams Aventuras. Put it this way: our BEST meal and favorite night was when we LEFT the resort for a local burrito restaurant. Delicious food and mango margaritas made with REAL FRUIT! What a magical, innovative concept. 😝 This was the first time I came home from a tropical vacation more tired than when I arrived. Nothing about this experience was relaxing.
“Julieta recommended!”
+ Julieta in the spa was terrific! She was very professional and knew exactly what she was doing. She has 27 years of experience. I highly recommend the full body scrub, 50 minute facial, and 50 minute relaxation massage!