Angèle · Indonésie3
sept. 2026
“Not coming back.”
+ The staff is here to help and really comprehensive.
− A five-star hotel? Absolutely not.
I honestly do not understand how this hotel can claim to be a five-star property. For around €90 per night, this has been one of the most disappointing hotel experiences I have ever had.
The food is really bad. I had some of the worst carbonara of my life — seriously, how can you call that carbonara? And I won’t even get started on the breakfast: most of it consists of tasteless, industrial products with absolutely nothing that feels worthy of a five-star hotel. The only real exception was the local food, which was genuinely delicious and full of flavour.
There is no Smart TV, and I spent nearly three hours trying to connect my laptop via HDMI, because the TV kept disconnecting. Luckily, I had my own laptop and HDMI adapter — but what are other guests supposed to do? Watch Malaysian TV? At this price, providing a functional Smart TV really shouldn't be too much to ask.
There is also no drinking water provided. When I asked, I was told to drink the tap water. At the very least, providing glass bottles filled with filtered water would feel much more professional and appropriate for a hotel of this supposed standard.
And then there is this swimming pool. There are only around five sunbeds for an enormous number of guests, while a large space right next to the pool is practically empty, with only two or three armchairs. I had planned to spend the day relaxing by the pool, but it turned out to be the worst area.
I do want to acknowledge that, following my complaint, the hotel refunded me half a night's stay as a gesture of apology. This genuinely made a difference and allowed me to enjoy the rest of my stay a little more. A special mention, however, to the TV engineer and the Assistant Manager, who were both absolutely lovely and genuinely tried to help. They listened to my concerns and understood my requests. My frustration is certainly not directed at them. The real responsibility for these issues clearly lies much higher up.
Engy · Pays-Bas10
oct. 2026
+ Very clean, amazing staff (very responsive), great breakfast, great dine-in
FUI · Malaisie10
oct. 2026
+ Staff were attentive and courteous. The breakfast was great (salad bar, roti canai and egg station). Room was spacious, comfy bed and pillows. Walking distance to The Gardens Mall and Mid Valley Megamall. Hope to stay at this hotel again.