EduardoRamosTrav202210
janv. 2026
“The best hotel in Las Vegas price-value. Thanks for your excellent service Ahern Hotel”
+ The best hotel in Las Vegas price-value. Highly recommended. Attention, Clena, View, Amenities. Thanks Ahern Hotel for your hospitality and kindness. I will go back for sure.
I4090KXsarae10
nov. 2025
“I definitely recommend this hotel”
+ I had a very good stay at Ahern Hotel. The value for money is excellent: the room was spacious, clean, and comfortable, and everything went smoothly during my stay.
There were no hidden fees and no resort fees, which I really appreciated — what you see is what you pay.
Overall, a great experience. I definitely recommend this hotel.
angiemO6545MW2
nov. 2025
“My experience at this hotel was incredibly disappointing from start to finish.”
+ I normally don’t leave negative reviews, but my experience at this hotel was incredibly disappointing from start to finish.
I checked in for the first time on October 31st and was told I needed to pay a $500 deposit even though my room was pre-paid for. I was told this amount would be split once my roommate checked in later that day. I trusted that information, paid the full amount, and was reassured that I’d receive my portion back and full refund after check-out. Later, I found out that the hotel never collected the deposit from my roommate, even though that was the agreement explained to me at check-in.
I checked out on November 4th and was told my deposit would be refunded. When nothing showed up the next day as a refund, I followed up the next morning and got a completely different explanation, that deposits are only released once all guests have checked out, even though I was no longer staying there and that it would take up to 5 business days.
To make things even more concerning, I eventually called my bank after 13 days to see if they could confirm the status of the refund. I was shocked to learn that the hotel had placed an authorized hold of $500 on my card until December 1st, 2025, despite repeatedly telling me it would release in just 5 business days. This was never communicated to me at any point.
From there, the situation only got worse. I called the hotel multiple times almost every other day for more than a week, left voicemail after voicemail requesting to speak with the operations manager, and was told she was “in a meeting until 3 PM” every single time they answered. Not once did I get a return call or any proactive communication.
The lack of honesty, inconsistency, and complete disregard for guests made this the worst hotel experience I have ever had. Even after finally receiving confirmation that the refund was "processed" via email with not date and time stamp, the amount of stress and misinformation I dealt with was unacceptable.
I will not be staying here again, and I sincerely hope management takes immediate steps to improve transparency and customer service. Guests deserve much better.
